Be a part of the Medioh success story and its phenomenal growth.

Medioh makes digital health happen at transformative scale for healthcare providers, home health agencies and insurers across the United States and Canada. Providing powerful health outcomes for a growing base of more than 100,000 patients, Medioh empowers many of the largest and most innovative health care industry players with innovative digital health services and operational support for scalable telehealth and remote monitoring solutions.

We are currently seeking Call Center Agents to be part of a Medioh team who takes pride in bridging the gaps between technology and strong human connections to enhance the trust and intimacy of patient care.

CORE RESPONSIBILITIES

• Log into the telephone system, adhering to the defined schedule;
• Respond to all requests (by Email/ Phone/ Other) from our customers;
• Process requests for service within SLA while documenting all relevant details in the CRM Ticket system;
• Coordinate with Field Engineer (FE) during onsite visits;
• Provide superior customer service to all our customers while remaining courteous and professional;
• Follow up on service calls and keep them up-to-date at all times (respecting SLA;)
• Ensure that service calls are escalated to the incident manager when not meeting SLA;
• Keep the client informed of the progress of their application;
• Respect company guidelines for planned and unplanned absences;
• Produce various reports;
• Execute additional tasks related to the role.

WHAT YOU WILL BRING

• High School Diploma or G.E.D;
• Strong verbal and written communication skills;
• Strong interpersonal skills and ability to interact effectively with diverse populations;
• Excellent organizational and time management skills;
• High degree of self-motivation and ability to work with minimum supervision;
• Ability to work a flexible schedule;
• Previous computer diagnostic and technical support (preferred);
• Basic computer skills, including Microsoft Office programs.
• Must be able to read, write and speak English

WHAT WE OFFER

• A dynamic and collaborative work environment;
• Competitive compensation package;
• Paid Sick Days and Employee Assistance Program;
• Employer paid Medical Health benefits and Life Insurance;
• Health Savings Account with employer contribution of up to $500 annually;
• Fun @ work: theme days, birthday cupcakes and other employee engagement events;
• Career advancement opportunities.

Are you up for the challenge?

Medioh is an equal opportunity employer.

Medioh evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic

#LI-RR1